Privacy Policy

At quabe, we take your privacy and business data security seriously. This Privacy Policy explains how we collect, use, store, and protect your information when you use the quabe Agent service, website, and related multi-tenant platform.

1. Information We Collect

We collect information provided directly by business clients during account creation and setup, including business name, contact phone numbers, services/pricing descriptions, and authentication credentials.

When customer messages arrive via Meta WhatsApp Cloud API, Instagram Messaging, or Facebook Messenger, we process incoming text messages solely to generate real-time AI responses and record conversation metrics in your isolated tenant database.

2. How We Use Information

• To provide and maintain 24/7 automated customer enquiry replies.
• To present conversation logs, response time metrics, and booking statuses on your private client dashboard.
• To comply with Meta Business API policies and security requirements.

3. Data Storage & Tenant Isolation

All client data and customer message logs are stored in Google Cloud Firebase Firestore with strict multi-tenant security rules. Client A cannot view, access, or modify Client B’s data under any circumstances.

4. Third-Party Integrations

We integrate directly with Meta Platforms (WhatsApp Business Cloud API, Instagram Graph API) and AI model providers (Google Gemini / Anthropic Claude). Data passed to AI providers is strictly limited to the customer question and your configured business info to generate immediate text responses.

5. Contact Us

If you have any questions regarding this Privacy Policy or data security, please contact our support team at support@quabe.in.